Product Complaint Documentation

PROSAR is available to receive and document product complaint calls 24/7 and provide these details to your Quality Assurance group via on-line case reports. You have access to your case details any time via our web-based case search tool, PROSAR Case Explorer™. Our experienced staff will also identify adverse events that may be embedded in product complaints and manage them per protocol.

PROSAR utilizes a comprehensive risk-based model to ensure consistent services are provided to our clients 24/7.

Benefits to you:

• Reduced risk as a result of staffing with healthcare professionals 24/7 to receive product complaints
• Decreased costs due to decreased in-house staffing needs
• Increased consumer well-being and satisfaction as a result of early detection and management of potential product quality issues